“Could you pass the salt?” asked my friend’s grandmother to her friend. “Yeah, I thought they could have passed on the salt,” she replied, asking a third friend, “Wouldn’t you say?” “I saw where that guy was assaulted. Horrible stuff,” the friend replied.

This is much the story of many a successful company. Talking at each other, but not to each other.

To scale, Identify where you are the bottleneck, Document it, and Communicate with those around you.

The company that connects each employee’s work to their vision, proactively heals and documents to help others only miss things once, and understands who works immediately right and left of them is the company that will scale.